Speak Up with Easy English for Room Attendants

Every interaction matters in the world of luxury hospitality. Speak Up with Easy English for Room Attendants—co-authored by Ketut Depi Arianti, Nyoman Canestra Adi Putra, and Kadek Heni Oktarina Wisudayanti is designed specifically to help hotel trainees and vocational students master the art of effortless, professional communication. Built on a tailored English for Specific Purposes (ESP) approach, this handbook turns real-world room attendant duties into accessible language lessons.

Divided into five practical units, the book walks readers through every step of a room attendant’s daily routine: knocking and entering guest rooms with confidence, inspecting facilities, fulfilling amenities requests, handling unique guest preferences, and resolving complaints with tact and poise. Featuring clear vocabulary breakdowns, essential polite phrases, simple grammar guides, and engaging board games, this text provides hospitality staff with the precise tools needed to speak up clearly, act professionally, and elevate guest satisfaction.