English for Front Office

Co-authored by Ni Komang Putri Sri Herika, Nyoman Canestra Adi Putra, and Luh Putu Dewi Ariani, English for Front Office serves as an essential practical guide for students, trainees, and hospitality professionals seeking to master workplace communication. Designed specifically to address real-world front office operations, this comprehensive book equips readers with the specialized language skills needed to deliver exceptional guest experiences.

Across six structured chapters, the textbook covers essential hotel functions, including telephone etiquette, reservation management via phone and email, seamless check-in and check-out workflows, and billing accuracy. It also offers proven communication strategies for handling guest requests, resolving complaints calmly, and delivering memorable farewell service. Packed with useful expressions, authentic sample dialogues, and contextual exercises, this book empowers hospitality practitioners to build lasting customer trust and succeed in today’s global hotel industry.